FAQ

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Sanrio_Characters_Charmmy_Kitty_Image011
SHIPPING & DELIVERY

All of the plushies that I am selling are imported from Japan. It takes from 1-3 weeks for them to arrive into the UK. Once they arrive, I will ship them from my location to your address.

Shipping from the UK to your location takes from 3-7 days, depending on how much time Royal Mail take to deliver it. I ship with Royal Mail ONLY. 

 
SHIPPING DESTINATIONS

I currently ship to the UK, EU, Switzerland, USA and Canada. If your country is not in the list and you'd still like to buy, please send me a message on any of my socials and I will add the shipping and calculate the costs!

TRACKING YOUR ORDER

You will be notified of your order status via email, I will personally update the whereabouts of your purchased item which will be in 3 stages;

  1. Shipped from Warehouse in Japan

  2. Arriving in the UK

  3. Shipped from the seller (me)

 

POLICY AND REFUNDS AFTER THE ITEM HAS BEEN SHIPPED FROM THE UK

I do not offer any refunds after purchase unless there are issues obtaining your required item.

I'm also not responsible for what happens to the item once it's been shipped from my location to yours, which is why I highly recommend you buying the Tracked option for your own peace of mind.

 

100% SECURE ORDERING 

I've been selling plushies f0r the past year on multiple websites like Depop, Facebook, Twitter and Instagram. I pride myself on never letting a customer down. I have also hosted multiple giveaways on my Twitter and Instagram account where all winners have received their item and been extremely happy with it.

 

PROOF OF POSTAGE

I will always provide proof of postage if requested, especially with tracked delivery which will be given to you once I ship the item.

PRIVATE LISTINGS

I take custom orders! If you're looking for a specific plush, but cannot find it, just email me with a picture reference or the name. I'll be able to find it most of the time and create a listing for you to purchase through the site.

Other

Some plushies come with and without tags, however, I only buy ones that are either New/Unused or close to unused.

Most of the pictures on my site are not mine unless stated otherwise, they're just picture reference on how the item looks.

I have really tried to reduce the prices for non UK customers, normally they'd be a lot more if I'd use the normal prices from Royal mail so please keep that in mind when purchasing. 

PLEASE always make sure to check your emails as most of the time I will be contacting you through there unless asked to do so elsewhere.

ANYMORE QUESTIONS

If you have anymore questions that you'd like to ask me please feel free to send me an email at

korilakkuma.net@gmail.com or contact me on one of my socials in the contact page.